Warum wurde meine Bestellung noch nicht geliefert?

Check the delivery window on the listing and message the seller in the order chat. If the window has passed with no response, open a dispute while the funds are still in escrow.

Wann wird der Verkäufer tatsächlich bezahlt?

Only when you release escrow after confirming delivery, or when support resolves a dispute in their favour. Paying does not pay the seller.

Wie lange dauern Erstattungen?

Approved refunds go back to your wallet, usually within minutes of approval. From there you can spend the balance or withdraw it.

Warum muss ich meine Telefonnummer bestätigen?

Phone verification is required before publishing listings, adding a payout method or withdrawing. It significantly reduces fraud and account takeover on seller accounts.

Darf ich mehr als ein Konto haben?

No. One person, one account. Extra accounts — particularly to work around a restriction — lead to all of them being suspended.

Ein Käufer oder Verkäufer will außerhalb der Plattform handeln. Ist das erlaubt?

No, and it is the single most common way people get scammed here. Off-platform payments have no escrow, no dispute process and no refund. Report the request.

Wie bekomme ich weniger Benachrichtigungen?

Account Settings has Notification Preferences, where every category can be switched off individually. It applies to the notifications page, the bell menu and pop-up alerts.

Etwas stimmt nicht, und nichts davon hilft weiter.

Contact support with your order number. They can see the order and the conversation, and can act on the account directly.