¿Por qué aún no se ha entregado mi pedido?

Check the delivery window on the listing and message the seller in the order chat. If the window has passed with no response, open a dispute while the funds are still in escrow.

¿Cuándo cobra realmente el vendedor?

Only when you release escrow after confirming delivery, or when support resolves a dispute in their favour. Paying does not pay the seller.

¿Cuánto tardan los reembolsos?

Approved refunds go back to your wallet, usually within minutes of approval. From there you can spend the balance or withdraw it.

¿Por qué tengo que verificar mi teléfono?

Phone verification is required before publishing listings, adding a payout method or withdrawing. It significantly reduces fraud and account takeover on seller accounts.

¿Puedo tener más de una cuenta?

No. One person, one account. Extra accounts — particularly to work around a restriction — lead to all of them being suspended.

Un comprador o vendedor me ha pedido tratar fuera de la plataforma. ¿Está permitido?

No, and it is the single most common way people get scammed here. Off-platform payments have no escrow, no dispute process and no refund. Report the request.

¿Cómo dejo de recibir tantas notificaciones?

Account Settings has Notification Preferences, where every category can be switched off individually. It applies to the notifications page, the bell menu and pop-up alerts.

Algo va mal y nada de esto lo cubre.

Contact support with your order number. They can see the order and the conversation, and can act on the account directly.