Why has my order not been delivered yet?

Check the delivery window on the listing and message the seller in the order chat. If the window has passed with no response, open a dispute while the funds are still in escrow.

When does the seller actually get paid?

Only when you release escrow after confirming delivery, or when support resolves a dispute in their favour. Paying does not pay the seller.

How long do refunds take?

Approved refunds go back to your wallet, usually within minutes of approval. From there you can spend the balance or withdraw it.

Why do I need to verify my phone?

Phone verification is required before publishing listings, adding a payout method or withdrawing. It significantly reduces fraud and account takeover on seller accounts.

Can I have more than one account?

No. One person, one account. Extra accounts — particularly to work around a restriction — lead to all of them being suspended.

A buyer or seller asked me to deal off-platform. Is that allowed?

No, and it is the single most common way people get scammed here. Off-platform payments have no escrow, no dispute process and no refund. Report the request.

How do I stop getting so many notifications?

Account Settings has Notification Preferences, where every category can be switched off individually. It applies to the notifications page, the bell menu and pop-up alerts.

Something is wrong and none of this covers it.

Contact support with your order number. They can see the order and the conversation, and can act on the account directly.